Get support within office hours
Create a critical ticket in DoneDone and assign it to Major Tom Support as Fixer. If you do not know what DoneDone is, please check the Help Center Guide.
Get support outside office hours and on weekends
Step 1: Text
Text Major Tom Director, Web Growth & Optimization, Anna Filimonova, at 604.445.5848 and Major Tom Director, Web Development, Lorraine MacKillican, at 778.808.3823
Send Text MessageStep 2: Email
Send an email to [email protected]
Please include details of the issue and links and screenshots if applicable
Please note that any work completed outside of Major Tom's standard office hours will be billed at twice the hourly rate.