STRATEGY
November 30, 2021
3 Mins to Read

Best HubSpot support sources for your business

Best HubSpot support sources for your business

HubSpot is a remarkable tool if you know how to use it. This all-in-one marketing platform helps you track customer journeys, attract inbound leads, convert visitors, and close more deals. That said, its size and scope can be daunting for even the more technically skilled businesses.

Between the ever-evolving HubSpot features, platforms, software extensions, and strategic insights needed to support your efforts, it’s hard to know where to invest your time and budget. On top of that, ongoing training and knowledge are necessary to keep your team and systems competitive, but this requires even further hourly and financial commitments.

Even if you manage to become a HubSpot expert, you’ll eventually hit a snag you can’t reconcile. When this happens, you need to know how to contact HubSpot support, when to hire a consultant, and who to turn to when troubleshooting complex HubSpot problems. 

In this simple guide, we’ll walk you through the best HubSpot support resources for your business and give you insights into when and how to hire outside help if you need it.

How do I contact HubSpot support? 

HubSpot has a wide range of resources for customers and consultants alike. From their Knowledge Base to their informative Customer Blog, there are many ways to troubleshoot your HubSpot concerns.

Hubspot Knowledge Base Page

When it comes to more complex or urgent problems, there are multiple ways for businesses to get help from HubSpot experts. Depending on the Hubspot account you hold, here are some ways to find support:  

  • CRM free accounts are supported by the official HubSpot Community, which is an active, informative group of over half a million marketers and business owners just like you. You can find HubSpot tutorials, ask questions of the community or even help others with their issues. 
  • For Starter accounts, you can contact HubSpot directly via email or chat.
  • Professional and Enterprise accounts can find support by email, chat, or phone. Contact phone numbers vary depending on your country, please see here to learn more.
  • Developers can access Developer Documentation for all app, integration, and website concerns.
  • If you’ve already partnered with a designated HubSpot agency, members of their team should be able to help.

What other HubSpot support sources can I access?

The above resources are great for solving simple software issues, but what should you do if your HubSpot problem goes beyond simply managing the tool? If you’re looking for ways to increase your website visitors, stop exit points within your customer journeys, or optimize your advertising budget, you may need more than a contact number.

course listing page

HubSpot Academy

If you’re just getting started, HubSpot Academy can help you master the basics of the platform and brush up on your inbound sales and marketing expertise. HubSpot offers free training and certifications in all things digital marketing and sales. Courses are available in six different languages and varying levels and durations. 

HubSpot Solutions Directory

For those looking to execute internal strategies, the HubSpot Solutions Directory helps you find HubSpot partner agencies that are trained in your niche. The directory lets you search by service needed, country, and budget. Budget tiers start at $0-$2,500 at the first tier and move up to $5,000+ at the top. Check out our Gold Solutions Partner profile and reviews here.

HubSpot agencies

There are several HubSpot agencies---including Major Tom--who can provide full-scale marketing strategies and execution, which includes everything from social media promotion to lead nurturing programs and email automation. This level of service is difficult to recreate internally and is a smart way to scale your inbound marketing efforts.

Freelancers

Outside resources, such as Fiverr and Upwork, can be helpful when supporting small, one-off jobs, such as building simple landing pages or workflows. Keep in mind that this may not be the best solution if your company is looking for someone to handle ongoing strategy or campaign management.

When should I hire a HubSpot consultant?

To truly get the most out of HubSpot, you need to master the software alongside your inbound marketing and sales strategies. If you’re not there yet, seeking outside guidance is a great way to help you and your team level up.

HubSpot consultants can help you optimize programs in the HubSpot ecosystem and configure or deploy new features. Whether you are using Marketing Hub, Sales Hub, Service Hub, or HubSpot’s free CRM, a trained consultant can help you get the most out of your tools.

Major-Tom-presentation

Here are a few reasons you might need a HubSpot consultant:

  • You’re having trouble integrating your new HubSpot tools into your business and existing platforms.
  • You want to train your internal staff to use HubSpot more effectively.
  • You’re struggling to use your website effectively to inform sales or marketing tactics.
  • You need content creation or automation management support.

When hiring a HubSpot consultant, pay attention to certification and experience. HubSpot Academy offers extensive training options for consultants and individuals alike and a strong consultant will keep their certificates updated regularly.

As well, experience is a necessary component of HubSpot success. An effective consultant should be able to provide case studies, references, and valid referrals that speak to their experience. Learn more about Major Tom’s HubSpot consulting, with words from our customers, on our website.

We’re here to make HubSpot troubleshooting easy

Finding the right HubSpot partner shouldn’t be challenging. The marketplace is populated with countless companies that are eager to help you boost your sales and marketing results. Yet, finding one company that truly understands your goals can be difficult if you don’t know what to look for.

HubSpot-Workflows-Major-Tom-3

Our team has extensive experience with HubSpot and can help you troubleshoot your account, navigate the learning curve of producing content that resonates with an audience, or build out a marketing strategy to achieve meaningful goals. Whatever level of HubSpot support may be necessary for your business we are ready to provide it--no matter what industry you’re in.

Major Tom is a HubSpot Gold Solutions Partner and we love helping our clients unleash the full power of their HubSpot capabilities. Get in touch with our team today to learn how HubSpot can change your business.

Hannah Macready, Digital Marketing Copywriter

To create is to live twice.

Selected for you

Subscribe to Mercury

Receive exclusive action-focused content and the latest marketing insights.